News for 'customer service'

India a top priority: Prosus CEO

India a top priority: Prosus CEO

Rediff.com2 Dec 2025

Highlighting India as the company's most important growth market, Fabricio Bloisi, group chief executive officer (CEO) of the Dutch technology investor Prosus signaled a sharp acceleration in artificial-intelligence investments across its portfolio in the country.

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Rediff.com3 Nov 2025

With the Union Budget three months away, major industry chambers have submitted to the government proposals on common taxes, seeking simpler compliance and a quicker resolution of tax disputes.

Banks Offer More Flexibility In Nominations

Banks Offer More Flexibility In Nominations

Rediff.com6 Nov 2025

Beginning November 1, 2025, bank customers can name up to four nominees for their accounts and lockers.

Nykaa net profit more than triples to Rs 34 crore

Nykaa net profit more than triples to Rs 34 crore

Rediff.com8 Nov 2025

FSN E-Commerce Ventures Ltd, the parent company of beauty retailer Nykaa, recorded a 3.4x growth in net profit at ~34.43 crore in the second quarter of FY26, up from ~10.04 crore in the corresponding period last year.

Why Banks Are Struggling For Deposits

Why Banks Are Struggling For Deposits

Rediff.com19 Nov 2025

As deposit growth lags credit expansion, Indian banks face shrinking low-cost Casa inflows, rising funding costs, and structural shifts driven by UPI, e-Kuber, and digital savings trends, points out Tamal Bandyopadhyay.

Don't Exit Midcaps. Think Long Term

Don't Exit Midcaps. Think Long Term

Rediff.com5 Dec 2025

'Stopping now would defeat the core purpose of an SIP, which is to average out the purchase cost over market cycles.'

'My Life Has Been Paused Without My Consent'

'My Life Has Been Paused Without My Consent'

Rediff.com12 Dec 2025

Thousands of Indian H-1B workers are stranded in India after sudden visa appointment cancellations at US consulates.

Outage hits SBI Bank customers; issue now resolved

Outage hits SBI Bank customers; issue now resolved

Rediff.com11 Mar 2025

SBI customers faced difficulties in accessing UPI and mobile banking services for more than four hours on Tuesday due to some "technical issues". The country's largest lender later said the technical issues have been fully resolved.

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Rediff.com11 Nov 2025

Debt-ridden telecom operator Vodafone Idea on Monday said its consolidated net loss narrowed to Rs 5,524 crore in the second quarter ended September compared to the year-ago period, mainly on account of savings in finance cost on debt from banks and an increase in average revenue per user supported by a tariff hike.

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

Rediff.com6 Dec 2025

'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'

DGCA Moves In As IndiGo Turbulence Continues

DGCA Moves In As IndiGo Turbulence Continues

Rediff.com11 Dec 2025

The DGCA has formed two specialised teams to internally monitor IndiGo's daily operations.

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Rediff.com22 Nov 2025

Following Axis Max Life Insurance's second-quarter results for 2025-26, Sumit Madan, managing director and chief executive officer of the company, speaks to Aathira Varier and Subrata Panda/Business Standard about growth aspirations, strategies to offset the impact of the input tax credit (ITC) withdrawal, reverse merger plans, and more.

How mobile app Haptik can redefine customer services

How mobile app Haptik can redefine customer services

Rediff.com10 Nov 2014

The app, named after the German word 'Haptik' that means the same as 'haptic' in English, is available both on the iOS and Android platforms.

IndiGo Board Unsure If CEO Must Go

IndiGo Board Unsure If CEO Must Go

Rediff.com9 Dec 2025

'I don't think it is right to remove him over one lapse. The focus should be on restoring operations, not on removing a key management personnel.'

Want A Bank Job? IBPS Clerk Exam Dates Announced

Want A Bank Job? IBPS Clerk Exam Dates Announced

Rediff.com29 Jul 2025

The IBPS clerk application form for 2025 will be released on July 31. The IBPS Clerk preliminary exam 2025 is scheduled to be held on October 4, 5 and 11.

140 million HDFC Bank, Axis customers may face service interruption

140 million HDFC Bank, Axis customers may face service interruption

Rediff.com12 Jul 2024

As many as 140 million customers of HDFC Bank and Axis Bank are expected to face interruption in banking services in the weekend due to the former's system upgrade and the transition of Citi India business to the latter. Both the banks have notified their customers about the interruption in services. HDFC Bank - the country's largest private sector lender with 93.2 million customers - had announced that it will undertake a system upgrade on July 13, wherein it will migrate its core banking system (CBS) to a new engineered platform to enhance customer experience.

'TCS Can Survive Without H-1B Visas'

'TCS Can Survive Without H-1B Visas'

Rediff.com21 Oct 2025

'We sent just 500 people from India to the US on H-1B visas. There is no dependence on H-1B visas.'

GST Made Easy From Nov 1

GST Made Easy From Nov 1

Rediff.com25 Oct 2025

Nearly 96 per cent of new applicants will benefit from this simplified approval route.

No short-term impact of H-1B visa fee hike: Tata Tech boss

No short-term impact of H-1B visa fee hike: Tata Tech boss

Rediff.com26 Oct 2025

The fee hike for the US H-1B visa by the Donald Trump administration has no short-term impact on Tata Technologies Ltd, although it will change resourcing plans for the future, according to its CEO and managing director, Warren Harris.

Wipro Q2 profit inches up; launches 'Wipro Intelligence' to boost AI push

Wipro Q2 profit inches up; launches 'Wipro Intelligence' to boost AI push

Rediff.com16 Oct 2025

IT services firm Wipro on Thursday reported a marginal increase in consolidated net profit to Rs 3,246.2 crore in the July-September quarter, even as company CEO and MD Srini Pallia asserted that the demand environment remains robust with discretionary spends shifting towards AI-related projects.

Urgent Need For Data Sovereignty

Urgent Need For Data Sovereignty

Rediff.com13 Oct 2025

'When global politics has some intervention on the core software one uses, and if you are cut off from your own data in critical workflows, sovereignty is no longer optional. It becomes a necessity.'

'GST 2.0 Boost For Insurance Industry'

'GST 2.0 Boost For Insurance Industry'

Rediff.com25 Oct 2025

'It will support our growth aspirations. It's very positive as it helps expand the market in a segment that really needs it.'

America's customer service champions

America's customer service champions

Rediff.com14 Mar 2007

BusinessWeek's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.

Pre-Budget meeting: Ficci seeks faster resolution of tax disputes

Pre-Budget meeting: Ficci seeks faster resolution of tax disputes

Rediff.com29 Oct 2025

The Federation of Indian Chambers of Commerce and Industry (Ficci) has sought urgent steps to clear the huge backlog of income-tax appeals, simplify tax deducted at source (TDS) compliance, and ensure tax neutrality for fast-track demergers, during its consultation with Revenue Secretary Arvind Shrivastava ahead of the Union Budget 2026-27.

LIC Q2 net profit surges 32% to Rs 10,053 crore

LIC Q2 net profit surges 32% to Rs 10,053 crore

Rediff.com6 Nov 2025

State-owned insurer LIC on Thursday reported a 32 per cent jump in net profit to Rs 10,053 crore for the second quarter ended September 30, aided by a lower commission outgo. The country's biggest insurer had reported a net profit of Rs 7,621 crore in the year-ago period.

Jio inks pact with Elon Musk's SpaceX to offer Starlink services in India

Jio inks pact with Elon Musk's SpaceX to offer Starlink services in India

Rediff.com12 Mar 2025

The Reliance Industries' digital services company Jio Platforms Limited has signed an agreement with SpaceX to offer Starlink's broadband internet services to its customers in India, the company said on Wednesday. The agreement is subject to SpaceX receiving authorisation to sell Starlink in India. The development came a day after Jio's rival Bharti Airtel signed a similar pact with SpaceX.

Auto refund, pre-filled forms... GST overhaul on cards

Auto refund, pre-filled forms... GST overhaul on cards

Rediff.com31 Oct 2025

The government is finalising a major GST overhaul with automated refunds, pre-filled returns, and analytics-based scrutiny to simplify compliance and boost liquidity for MSMEs.

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

TCS Q2 FY26 net up 1.4% to Rs 12,075 cr; revenue rises to Rs 65,799 cr

Rediff.com10 Oct 2025

India's largest IT services firm Tata Consultancy Services (TCS) on Thursday reported a 1.39 per cent increase in consolidated net profit to Rs 12,075 crore in the July-September quarter of this financial year.

'Government Is The Source Of Our Data Leakages'

'Government Is The Source Of Our Data Leakages'

Rediff.com4 Dec 2025

'Instead of the government and telecom operators solving the mess of their own creation, they're telling us we need to give access to our phones perpetually.'

GLAS Trust's claims: Byju Raveendran to file for $2.5 bn damages

GLAS Trust's claims: Byju Raveendran to file for $2.5 bn damages

Rediff.com27 Nov 2025

Byju's founder Byju Raveendran is preparing to file a $2.5 billion damages claim, alongside new evidence in a US court that he says disproves GLAS Trust's allegations that $533 million in 'Alpha Funds' was diverted by the company's founders.

The Best Airlines And Airports in 2025

The Best Airlines And Airports in 2025

Rediff.com17 Nov 2025

Forbes Travel Guide's second annual Verified Air Travel Awards once again spotlight the aviation stars that turn every journey into something truly remarkable.

Indian Startups Team Up For Global Space Services Hub

Indian Startups Team Up For Global Space Services Hub

Rediff.com1 Jul 2025

The strategic partnership aims to unify the two companies' end-to-end, indigenously-developed capabilities across the upstream and downstream segments of the Space value chain.

Uber Liable For Poor Service

Uber Liable For Poor Service

Rediff.com3 May 2025

Though Uber functions as a cab aggregator, the Delhi state commission ruled it should ensure timely and reliable delivery of services offered through its platform.

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

Rediff.com11 Nov 2025

Overall hiring volumes grew by 17 per cent year-on-year across key consumption-linked sectors during the August-October period, driven by heightened consumer sentiment, attractive festive promotions, and wider geographic penetration, according to a report.

'We Have Become The Largest Eyewear Brand In Asia'

'We Have Become The Largest Eyewear Brand In Asia'

Rediff.com5 Nov 2025

'India needs at least 70,000 to 80,000 eyewear stores; our 2,000 stores are just a drop in the ocean.'

CAFE-3 Sparks Major Fight Over Big Vs Small Cars

CAFE-3 Sparks Major Fight Over Big Vs Small Cars

Rediff.com3 Dec 2025

In absolute terms, both types of cars must cut emissions by about 28-29 g/km. But in percentage terms, the lighter 900-kg car must reduce emissions by 27 per cent, while the 1,500-kg car needs a 22 per cent cut. And the target becomes progressively stringent for both -- but, once again, the tightening is sharper for the 900-kg car than for the 1500-kg car.

ISRO's 'Bahubali' rocket injects heaviest satellite in orbit

ISRO's 'Bahubali' rocket injects heaviest satellite in orbit

Rediff.com2 Nov 2025

The heaviest communication satellite to be launched from the Indian soil onboard a new generation, homegrown 'Bahubali' rocket was successfully placed into the intended orbit on Sunday, the Indian Space Research Organisation said.

Yamaha Gears Up for India's E2W Race With 2 Models

Yamaha Gears Up for India's E2W Race With 2 Models

Rediff.com14 Nov 2025

Yamaha expects its first EVs to hit showrooms by the last quarter of FY26 (January - March), once network readiness is complete.

Reliance Q2 net profit rises 9.6% YoY, slips sequentially on inventory losses

Reliance Q2 net profit rises 9.6% YoY, slips sequentially on inventory losses

Rediff.com18 Oct 2025

Reliance Industries Ltd (RIL) on Friday reported a 9.6 per cent year-on-year rise in net profit for the September quarter, driven by strong performance in its consumer-facing retail and telecom businesses and a recovery in its core oil-to-chemicals segment.

HDFC Bank doesn't see AI leading to layoffs: CEO

HDFC Bank doesn't see AI leading to layoffs: CEO

Rediff.com19 Oct 2025

The country's largest private sector lender HDFC Bank does not see its use of artificial intelligence leading to any layoffs, a top company official has said.